Terms & conditions

Terms & Conditions

These pages together with our Terms of Use and Privacy Policy set out all the terms and conditions upon which Warner Bros. Studios Leavesden Limited incorporated and registered in England with company number 330764 whose registered office is at 98 Theobald's Road, London WC1X 8WB (“we”, “us” or “our”) provides products available via this website http://shop.wbstudiotour.co.uk (“Website”) to you (“you” or “your”). Please read these Terms carefully before placing an order for products through the Website. If you make a purchase via the Website, you agree to be bound by these Terms.

If you are unable to agree to these Terms, then you must not place an order through the Website. When placing an order you will be asked to tick an acceptance box to show your agreement. If you are unable to agree, you will not be able to place an order. You must be eighteen (18) years of age or over to purchase any product through the Website. For the avoidance of doubt, these Terms do not apply to the sale of tickets for the Warner Bros. Studio Tour London - The Making of Harry Potter, please see http://www.wbstudiotour.co.uk/ for the appropriate terms.

Placing an Order

You can shop with us as a registered or un-registered user. As a registered user you will avoid having to type your delivery details each time you shop.
To place an order please navigate to the product page. Please select the appropriate product and enter any additional details required such as quantity or size. Once you have selected all the products you wish to purchase, select your shopping basket and choose the required delivery option.
Then, if you are a registered user, enter your email address and password details. If not, enter your billing and delivery address and if you wish, the required information to register. Confirm your order and select the appropriate payment method.
The order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.
We will confirm our acceptance to you by sending you an email that confirms that the product has been dispatched (“Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation. The Dispatch Communication will contain a tracking number which should be used for all correspondence between us. If you have purchased more than one product from the Website, the products may be dispatched at different times.
All products shown on the Website are subject to availability. If we are unable to supply you with a product for any reason, including, for example, because that product is not in stock or no longer available or because of an error in the price on the Website, we will inform you of this by email and we will not process your order.
The images of the products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Nothing in these Terms will affect these legal rights.
The only language available for the conclusion of this contract is English.


You can only pay for products using a debit or credit card. We accept the following cards – Visa, Visa Delta, Visa Electron, Master Card, Master Card Debit, Maestro and Solo.
Payment for a product and all applicable delivery charges is made in advance. We will not charge your debit or credit card until we dispatch your order.
All prices are inclusive of legally applicable VAT.


Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
Delivery will be completed when we deliver the products to the address you gave us.
You own any product purchased once we have received payment in full, including all applicable delivery charges.
You may place an order for any product from outside the UK, but this order must be for delivery to an address either in the UK, Australia, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain or Sweden.
Please see our delivery page for more details about delivery charges and time periods.

Return and Refund

We give you the right to cancel the contract at any time within 28 (twenty eight) calendar days from the date of receipt of the Dispatch Confirmation. This means that during the relevant period if you change your mind or for any other reason decide you do not want to keep a product, you can notify us by phone +44 0208 174 4959 or by email shop@wbstudiotour.co.uk of your decision to cancel the contract and receive a refund.
Over the Christmas period, any orders placed on or after the 1st November can be returned up to and including the 31st January for a full refund. From the 1st February, the 28 day policy will be resumed.
A product must be returned in its original condition accompanied by the original packaging. Please return your product with the return slip provided on delivery. If you have lost your return slip, please return your product with a note detailing your name, address, order number and reason for returning. This should then be sent to Warner Bros. Studio Tour, 1 Apollo Rise, Southwood, Farnborough, GU14 0GT. Please retain proof of postage. We are not responsible for any loss or damage caused to a product in the course of returning it to us. We recommend using a recorded delivery service.
You will receive a full refund of the price you paid for the product as soon as possible, on our receipt of the returned product (excluding any postage costs). Please obtain proof of postage from your post provider and retain it until after you are refunded.
We are only able to issue a refund to the person who purchased the item for security reasons. However, if you would like to return a gift item, we are happy to exchange your gift for an item of up to the same value.
We do not accept returns on any confectionery items and earrings for hygiene reasons.
If you have returned a product to us because it is faulty or not as described, we will refund the price of the defective product in full and any applicable delivery charges. We will refund you on the credit card or debit card used by you to pay. Unless the products are faulty or not as described, you will be responsible for the cost of returning the products to us.

Third Party Websites

We may also provide links on our Website to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from third party sellers through our Website, or from companies to whose website we have provided a link on our Website, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect our statutory rights against the third party seller.

Trade marks and Copyrights

The materials incorporated within the Studio Tour including, without limitation, any sets, props, wardrobe, text, graphics, images, artwork, illustrations, photographs, animations, music, video, audio, audiovisual works, designs, logos, software and any other content are protected by copyrights, patents, trade secrets or other proprietary rights owned by us and/or our licensors and/or J. K. Rowling. Some of the characters, logos or other images incorporated within the Studio Tour are also protected as registered or unregistered trade marks, trade names and/or service marks owned by us or J. K. Rowling. We respect the intellectual property rights of others and ask you to do the same. TM & © 2014 Warner Bros. Entertainment Inc.
Harry Potter Publishing Rights © JKR.
HARRY POTTER characters, names and related indicia are trademarks of and © Warner Bros. Entertainment Inc.
Harry Potter Publishing Rights © J. K. Rowling.

Our Liabilities

Our liability for losses you suffer as a result of us breaching a contract between us is strictly limited to the price paid for the product and any losses which are a foreseeable consequence of us breaching the contract. Losses are foreseeable where they could be contemplated by you and us at the time of purchasing the product having regard to the information which was available at that time. This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or that or our employees (if acting within the course of their employment), agents or suppliers (if carrying out the work which they were contracted to do); any breach of the obligations under the applicable laws; or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. We are not responsible for indirect losses which occur as a side effect of the main loss or damage, or for any losses that fall into the following categories: loss of income or revenue, loss of business loss of profits or contracts, loss of data or waste of management or office time, loss of goodwill, disappointments or emotional distress and/or any other loss or damage which was not reasonably foreseeable by us at the date the product was bought, however arising and whether caused by tort (including negligence), breach of contract otherwise, even if foreseeable.
Where part of the services you have paid for in connection with the Website are provided by a third party supplier, that supplier's individual liability will be set out in their own terms and conditions. You may request from the supplier directly copies of any relevant terms and conditions. For the avoidance of doubt, we do not accept liability for acts or omissions by you or any person(s) on behalf of whom you have placed an order or unconnected third parties or suppliers of services which do not form part.

Events Outside Our Control

Subject to applicable law, we shall have no liability to you if we are prevented from, or are delayed in performing our obligations under any contract or from carrying on our business by acts, events, omissions or accidents beyond our reasonable control, including (but not limited to) strikes, lock-outs or other industrial disputes (whether involving our employees of any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors (“Event Outside Our Control”).

How we use your personal information

We only use your personal information in accordance our Privacy Policy. For details, please see our https://www.wbstudiotour.co.uk/privacy. Please take the time to read these, as they include important terms which apply to you.


We have the right to revise and amend these Terms from time to time by notifying you or placing updated Terms on the Website. You may not vary these Terms unless agreed in writing with us. You will be subject to the Terms in force at the time that you bought a product. You may wish to print a copy of these Terms with a date-stamp for future reference.


If we fail, at any time, to insist upon the strict performance of any of your obligations under any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.


If any of these terms and conditions is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Third Party Rights

A person who is not a party to the terms and conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Entire Agreement

These Terms and any document referred to in them constitutes the whole agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these Terms. You acknowledge that, in agreeing to these Terms, you do not rely on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms. Nothing in this clause excludes liability for fraud.

Law and Jurisdiction

These Terms are governed by English law. Any dispute arising from, or related to, such terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Details

Warner Bros. Studio Tour, Aerodrome Way, Leavesden, Hertfordshire, WD25 7LS
Attn: Customer Services Manager
Email: visitor.services@wbstudiotour.co.uk
Tel: 0345 084 0900
If you have any comments or complaints please use the contact details above.
The Warner Bros. Studio Tour London is owned and operated by Warner Bros. Studios Leavesden Limited, incorporated and registered in England with company number 330764 whose registered office is at 98 Theobald's Road, London WC1X 8WB. Our VAT number is 988 1404 86.

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