Frequently Asked Questions
The Studio Tour Shop and the Online Shop operate separately. Therefore it is not possible to return items you purchased online to the Studio Tour Shop. To view our online shop returns policy, please click here:
However, we are happy to exchange your gift for an item to the same value. Please visit out returns policy page for further information on how to do this.
If you have a question that isn't answered on our FAQs page, please contact our Customer Service Team on +44 (0)208 174 4959
Phone lines are open from 8am to 8pm Monday to Saturday, and 9am to 6pm on Sunday.
Please be aware that over the Christmas period, we will be operating at a reduced service. Please see amendments below:
Monday 24th - 8am to 2pm
Tuesday 25th - CLOSED
Wednesday 26th - CLOSED
Thursday 27th - 8am to 8pm
Friday 28th - 8am to 8pm
Saturday 29th - 8am to 5pm
Sunday 30th - CLOSED
Monday 31st - 8am to 6pm
Tuesday 1st - CLOSED