Frequently Asked Questions
The Studio Tour Shop and the Online Shop operate separately. Therefore it is not possible to return items you purchased online to the Studio Tour Shop. To view our online shop returns policy, please click here:
However, we are happy to exchange your gift for an item to the same value. Please visit out returns policy page for further information on how to do this.
If you have a question that isn't answered on our FAQs page, please contact our Customer Service Team on +44 (0)208 174 4959
Phone lines are open from 8am to 8pm Monday to Saturday, and 9am to 6pm on Sunday. Please note that on Friday 2nd August, amended operating hours are in place, and lines will be open 8am to 6pm.